Kingston Hill Branch: 020 8546 1407

Fairfield Branch: 020 8546 1771

Grove Crescent Branch: 020 8417 2204


Contact us online


To request an appointment (Monday to Friday)

When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

We release appointments at 2pm for the following day as well as 7 and 14 days in advance and 8am for the same day. Outside these times there may be nothing available however if an appointment is not available then ones will release soon so please try at these times and be online ready to refresh the page/app.

If we are at safe capacity then please call 111 or visit can look at triaging you to help you further.

Please do not book appointments for anyone else in your name.  Visit our Online Services page for more information.

When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

We offer face to face appointments which can be booked via NHS app, online or by telephone.

To be fair to all patients we ask you only book 1 appointment with a Doctor per day and includes if you miss your appointment / do not turn up. Any multiple appointments maybe cancelled. If your medical need is urgent and we are at full capacity then please call 111 for medical help.

If you are late for your appointment the Doctor may not be able to see you so please ensure you are 5 to 10 minutes early for your appointment as we usually run on-time.

We are seeing an increase in appointments booked for other people. Please do not book appointments for anyone else in your name as this will be cancelled. If you want access to book for other people please contact the surgery to arrange access.

We may need to call you or text you to find out an appointment reason or find out more information so please ensure you answer your phone or reply to the text as soon as possible. We have a multidisciplinary team and sometimes need to book you with the correct/appropriate clinician if you have booked with the wrong clinician. This to ensure everyone gets the best healthcare and service from us.

If your appointment is for test results or existing mental health review then you can call the surgery to book a telephone appointment.

All telephone appointments with a Doctor, Pharmacist or any other clinician may not be at the stated time and will be AM or PM.

Please be aware we DO NOT convert face to face appointments to telephone appointments. Some appointments maybe upstairs so if you have mobility issues then please let the surgery know in plenty of time.

Cancelling or changing an appointment

If you need to cancel your appointment, please call or go online at least 1 hour before the appointment:

Home visits

Please make every effort to come to the surgery so that we can more thoroughly assess your illness however we understand that some of our patients are housebound or are too unwell on the day to get to the surgery. Our reception staff have been instructed to ask for details of your illness so that we may assess the degree of urgency. You must contact us before 10am and a clinician will visit you if they feel that your medical condition requires it and will also decide how urgent a home visit is needed. You may even be visited at home by a community nurse or a Paramedic if the GP deems it appropriate.

Please remember that several patients can be seen at the surgery in the time that it takes to do a home visit.

If the visit is urgent or we are at safe capacity then you will need to call 111 who can triage your request.

If you need help when we are closed

If you need urgent medical advice between 6.30pm  and 8am weekdays, or during weekends and Bank Holidays call 111

NHS 111 can help if you have an urgent medical problem and you’re not sure what to do. For children under 5 call 111

For people aged 5 and over go to

Extended access appointments (When we are closed)

We offer extended access appointments in the surgery Monday to Thursday online however for Friday evening we offer appointments at Kingston Health Centre which are bookable by FAIRHILL MEDICAL PRACTICE ONLY via the telephone.

For on the day Saturday appointments please call KINGSTON CHAMBERS on 020 34058631 who offer appointments Saturday 9am to 5pm at Kingston Health Centre. Please ONLY call after 9am on Saturdays.

If you need medical help any other time please call 111.

The extended hours service will be able to see and treat minor illnesses and injuries that would normally be seen at a GP practice.

This includes:

  • Minor illness such as headaches, dizziness, high temperatures and severe flu-like symptoms and hay-fever
  • Minor cuts, bruises, burns and scalds
  • Strains and sprains
  • Minor infections including ear, nose and throat
  • Abdominal pain
  • Dermatology and skin complaints
  • Urgent prescription medicines

We can only help people who are in the UK Via our telephone appointment service.

If you need help with your appointment

Please tell us:

  • If you need an interpreter please input this into the comments/reason of the appointment or let us know in advance.
  • If you have any other access or communication needs.

Date published: 14th June, 2023
Date last updated: 17th April, 2024