Appointments

To request an appointment (Monday to Friday)

• Use an online form on the AccuRx website. We will respond within 2 working days.
• Use your NHS account (on the NHS website or in the NHS app)
• Use your Patient Access account (on the Patient Access website)
• Phone us: Kingston Hill Branch: 020 8546 1407, Fairfield Branch: 020 8546 1771, Grove Crescent Branch: 020 8417 2204

When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

We release appointments at 2pm for the following day as well as 7 and 14 days in advance and 8am for the same day. Outside these times there may be nothing available however if an appointment is not available then ones will release soon so please try at these times and be online ready to refresh the page/app.

If we are at safe capacity then please call 111 or visit https://111.nhs.uk/who can look at triaging you to help you further.

Please do not book appointments for anyone else in your name.  Visit our Online Services page for more information.

When you get in touch, we’ll ask what you need help with. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

We offer face to face appointments which can be booked online, via NHS app or by telephone.

If your appointment is for test results or existing mental health review then you can call the surgery to book a telephone appointment.

Please be aware we DO NOT convert face to face appointments to telephone appointments. Some appointments maybe upstairs so if you have mobility issues then please let the surgery know in plenty of time.

Cancelling or changing an appointment

If you need to cancel your appointment, please call or go online at least 1 hour before the appointment:

• Use your NHS account (on the NHS website or in the NHS app)
• Use your Patient Access account (on the Patient Access website)
• Phone us: Kingston Hill Branch: 020 8546 1407, Fairfield Branch: 020 8546 1771, University Branch: 020 8417 2204

Home visits

Please make every effort to come to the surgery so that we can more thoroughly assess your illness however we understand that some of our patients are housebound or are too unwell on the day to get to the surgery. Our reception staff have been instructed to ask for details of your illness so that we may assess the degree of urgency. You must contact us before 10am and a clinician will visit you if they feel that your medical condition requires it and will also decide how urgent a home visit is needed. You may even be visited at home by a community nurse or a Paramedic if the GP deems it appropriate.

Please remember that several patients can be seen at the surgery in the time that it takes to do a home visit.

If you need help when we are closed

If you need urgent medical advice between 6.30pm  and 8am weekdays, or during weekends and Bank Holidays call 111

NHS 111 can help if you have an urgent medical problem and you’re not sure what to do. For children under 5 call 111

For people aged 5 and over go to 111.nhs.uk

Extended access appointments

We offer extended access appointments in the surgery Monday to Thursday online however for Friday evening and weekend appointments please call Kingston Chambers on 020 3841 9942 who offer appointments Friday 6pm-8pm, Saturday 9am to 5pm, Sunday 8am to 8pm and bank holidays 8am to 8pm please ONLY call when we are closed.

The extended hours service will be able to see and treat minor illnesses and injuries that would normally be seen at a GP practice.

This includes:

• Minor illness such as headaches, dizziness, high temperatures and severe flu-like symptoms and hay-fever
• Minor cuts, bruises, burns and scalds
• Strains and sprains
• Minor infections including ear, nose and throat
• Abdominal pain
• Dermatology and skin complaints
• Urgent prescription medicines

We can only help people who are in the UK Via our telephone appointment service.

If you need help with your appointment

Please tell us:

• If you need an interpreter.
• If you have any other access or communication needs.